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Privacy Policy

Last Updated: February 22, 2025

1. Introduction

Keystone Communities, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS messages from us through our 10-digit long code (10DLC) service.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and mailing address.

  • Payment Information: Credit card number and billing address, if applicable.

  • Technical Information: IP address, browser type, and operating system.

3. Methods of Collection

We collect information through various methods, including:

  • Direct Interaction: When you provide information via forms on our website, during service contracts, or at the point of sale.

  • Automated Technologies: Through cookies and similar tracking technologies on our website.

4. Purpose of Data Collection

We use the collected information for purposes such as:

  • Service Delivery: To provide and manage our services, including sending SMS messages.

  • Customer Support: To respond to inquiries and provide support.

  • Billing and Payments: To process transactions and manage accounts.

  • Marketing Communications: To send promotional materials, subject to your consent.

5. Data Sharing and Disclosure

We do not sell or share your personal information with third parties for their marketing or promotional purposes. We may share information with third parties only in the following circumstances:

  • Service Providers: Trusted partners who assist in operating our services (e.g., payment processors), bound by confidentiality agreements.

  • Legal Obligations: When required by law, such as in response to a subpoena or legal process.

6. Opt-Out Procedures

You can opt out of receiving SMS messages from us at any time by:

  • Replying "STOP" or "UNSUBSCRIBE" to any SMS message you receive from us.

  • Contacting us directly at [Your Contact Information].

Upon receipt of your opt-out request, we will promptly remove your number from our SMS messaging list.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, we will securely delete or anonymize your information.

9. Your Rights

You have the right to:

  • Access: Request a copy of the information we hold about you.

  • Correction: Request correction of any inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal constraints.

To exercise these rights, please contact us at [Your Contact Information].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

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